As Trion operates within the European Union, they are bound to follow the privacy and consumer protection laws that exist within.
If you wish to find out what information Trion has stored on you digitally, written or data-mined and what of that is distributed on to third parties you can utilize this:
You can send this to firstname.lastname@example.org and email@example.com
“To whom it may concern.
I wish to make an access request under the Data Protection Acts 1988 and 2003 for a copy of any information you keep about me, on computer or in manual form. I am making this request under section 4 of the Data Protection Acts.
I request access to all personal data that you hold about me, inter alia, also including all logs of IP addresses associated with my account and any records of disclosures of personal data to other parties, including law enforcement or partners (such records of disclosures themselves constitute personal data).
I also request access to any secondary data generated using data mining or other techniques, that is associated with my account or name.
I request this information to be delivered in machine-readable form, to my e-mail address, or my postal address.
Please inform me, prior to processing this request, if you require a fee to be paid.
I look forward to receiving this information within 40 days. If you have any queries or questions regarding my request, please contact me by e-mail.
Yours faithfully xxxxxx”
Account user name:
Further Information: “
Second if you have had items, ArcheAge gold or items removed from your account by Trion:
“Trion may offer the option to purchase Virtual Currency with “real world” money. Once acquired, Virtual Currency can only be used to license a variety of Virtual Goods offered by Trion; it has no cash value. “
As it does have an inherent value both via the games introduction of APEX as well as the RMT on the side of the game, consumer protection laws precedes that of Trion’s EULA. Meaning dependent on how you acquired the gold – Trion may be violating the law.
Trion reserves the right to reduce, liquidate, deactivate, suspend or terminate your Virtual Currency and/or Virtual Goods if Trion determines in its sole discretion, after investigation, that you have misused such Virtual Currency and/or Virtual Goods to conduct any fraudulent or illegal activity.
You Acknowledge that the virtual Currency and/or Virtual Goods. You Acquire have no monetary value and cannot be redeemed for money, goods or other items of monetary value
Essentially just because Trion says “Gold” has no monetary value, it is the same as saying the sun is not warm. Gold has a monetary value. With that said Trion most likely are in breach of European Consumer Laws depending on how and when they delete gold/items off players accounts.
O.J., L 171 of 7 July 1999 (hereafter, “directive 1999/44/EC on sales of consumer goods”). 6 Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts, O.J., L 144 of 4 June 1997 (hereafter directive 97/7/EC on distance contracts) Directive 2002/65/EC of the European Parliament and of the Council of 23 September 2002 concerning the distance marketing of consumer financial services and amending Council Directive 90/619/EEC and Directives 97/7/EC and 98/27/EC (O.J., L 271 of 9 October 2002, p. 16-24) could also be mentioned. In any case, it will not be analyzed further. 7 Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market, O.J., L 178 of 17 July 2000, p. 1-16 (hereafter, “directive 2000/31/EC on electronic commerce”). 8 COM (2008), 614 Final. 9 On the weakness of a contractual party, see F. Leclerc, La protection de la partie faible dans les contrats internationaux (Etude de conflits de loi), Brussels, Bruylant, 1995; M. Fontaine, “ La protection de la partie faible dans les rapports contractuels (Rapport de synth`ese) ”, J. Ghestin and M. Fontaine (eds), La protection de la partie faible dans les rapports contractuels. Comparaisons franco-belges, Paris, L.G.D.J., 1996, p. 616 et seq. ; Ch. Bourrier, La faiblesse d’une partie au contrat, Louvainla-Neuve, Bruylant, 2003; H. Jacquemin, Le formalisme contractuel. M´ecanisme de protection de la partie faible, Brussels, Larcier, 2010